Refund Policy

Refund requests can be processed within 14 days of the original subscription purchase, renewal payment, or credit add-on purchase.

The 14-day period starts on the payment date shown on the invoice, receipt, or payment confirmation.

To request a refund, contact us using the legal contact shown on this page. Include the account email, workspace name, invoice or payment reference, purchase date, and a short reason for the request.

We may ask for additional information to verify account ownership, prevent fraud, or understand the billing issue.

Refunds are generally available for eligible requests made within the 14-day window, including first purchases, renewal payments, or credit add-ons purchased by mistake.

If credits or plan features were used heavily before the refund request, we may review usage before approving a full or partial refund. This does not limit any mandatory consumer rights that apply by law.

Refunds may be declined when the request is made after 14 days, the account violated the Terms of Use, the purchase was associated with abuse or fraud, a chargeback is already in progress, or the request concerns services already consumed beyond reasonable product evaluation.

Nothing in this policy limits refund rights that cannot be excluded under applicable law.

Approved refunds are submitted to the original payment method whenever possible.

After we or our payment provider submit the refund, bank, card network, wallet, or payment provider processing times may vary. The refunded amount may take several business days to appear on your statement.

You may cancel a subscription to stop future renewals. Cancellation stops future billing but does not automatically create a refund for past payments unless the request is eligible under this policy.

Workspace access, plan limits, and data availability after cancellation may depend on the active plan and account status.

If you believe you were charged incorrectly, contact us as soon as possible with the payment reference and account email.

Confirmed duplicate charges or billing errors will be corrected separately from discretionary refund review.

For refund, cancellation, or billing questions, contact us using the legal contact shown on this page.